Has the smell become unpleasant, the heating cycle is intermittent, the IQOS holder tip is difficult to put on and take off? These things happen when the IQOS tobacco heating system is not kept properly clean. The IQOS device only provides a smooth user experience if it is regularly maintained and cleaned.
You can find more information about the availability of cleaning sticks here .
Cleanliness of the IQOS Tobacco Heating System Holder
When you remove the nozzle from the IQOS device holder, you can see the heated tobacco residue and other deposits around the heating blade. The illustrative images below show the different stages of cleanliness, which you can use to compare the cleanliness of your IQOS device.
If you maintain your IQOS device as shown in picture number 3, you will ensure a consistently smooth device experience.
How to clean your IQOS device and keep it in good condition?
It is worth cleaning the IQOS holder regularly - use the cleaning kit daily and cleaning sticks weekly.
- Use original IQOS products – cleaning kit and stick. This will prevent damage to the heating blade.
- Avoid cleaning the holder immediately after use. After finishing using the device, wait about 30 seconds for the heating blade to cool down.
For a detailed explanation on how to clean your IQOS device, see the image below.
Want to learn how to properly clean your IQOS device? Visit one of our Estonian stores, where IQOS consultants will give you advice and clean your tobacco heating system for free.
Where can I buy IQOS cleaning products?
Cleaning sticks are essential for your smooth IQOS device experience.
These are:
- available at any Q-store (IQOS store) or at Olerex, R-kioski, Circle K, Selver, Alexela, SuperAlko, CityAlko points of sale across Estonia.
- can be booked on our website and then ordered at any Q-store.
The number of IQOS partners and their points of sale is increasing in Estonia, as is the number of official Q-stores, which allows users to conveniently use our services. Information about them is constantly being updated and can be found HERE .
IQOS customer support is always ready to help you.
If you would like more information about cleaning your IQOS device or simply need advice, please contact us in the way that suits you best:
- by sending a letter to the email address: info@iqos.ee ;
- by calling the toll-free number: 800 2900.
IQOS customer service is available:
Mon 9:00-21:00,
Open: 10:00-18:00.